Shipping policy
SHIPPING & DISCRETION.
At MUTE., we understand that privacy is just as important as performance. Our shipping protocol is designed to be fast, reliable, and entirely anonymous.
1. DISCREET PACKAGING GUARANTEE
Your order will arrive in a plain, unbranded cardboard box or mailer.
No mention of MUTE.: The brand name does not appear on the outside of the package.
Neutral Sender: The return address will list a neutral fulfillment name (e.g., "M. Logistics" or similar) to ensure total anonymity.
Hidden Contents: No description of the product or its purpose is visible on the exterior.
2. SHIPPING RATES & DELIVERY TIMES
We offer Priority Discreet Shipping on all orders of the MUTE. Complete Pack.
RegionServiceEstimated DeliveryCostUSAPriority Tracked2 - 4 Business DaysFREEUKRoyal Mail Tracked2 - 3 Business DaysFREEAustraliaAusPost Priority3 - 5 Business DaysFREECanadaCanada Post3 - 5 Business DaysFREE
Note: Delivery times are estimates and start from the moment the order leaves our facility.
3. ORDER PROCESSING
Dispatched within 24 hours: Orders placed before 12:00 PM (local time) are typically processed and shipped the same business day.
Tracking: You will receive a tracking link via email as soon as your order is dispatched. For your privacy, the email subject line will remain neutral.
4. INTERNATIONAL ORDERS & CUSTOMS
For orders outside of our primary hubs, please note that international shipments may be subject to local import duties and taxes. MUTE. ensures that all customs declarations are filed with neutral descriptions (e.g., "Personal Care Serum") to maintain your privacy throughout the transit process.
5. FAILED DELIVERY & RE-SHIPPING
If a package cannot be delivered due to an incorrect address provided at checkout, or if it is unclaimed, we may charge a small re-shipping fee. Please double-check your details before confirming your order.
6. CONTACT OUR CONCIERGE
If you have any questions regarding your delivery or specific shipping requirements, please reach out to our team:
contact@get-mute.com